Box Office

Box Office Hours

Monday to Friday

9am to 4.30pm

The Box Office is also open one hour prior to a performance start time.

 Here are a few housekeeping rules to ensure everyones safety;

• If you're feeling unwell or have flu-like symptoms, please stay at home. You can still book tickets via our website or by phoning the CPAC Box Office on 4993 4266 
• We kindly ask you to use the hand sanitiser station when entering CPAC. You'll find it situated just inside the entrance of the Box Office Please maintain social distancing of 1.5 metres at all times.
• Areas in the foyer and the Box Office are clearly marked for your convenience We're trying to minimise the amount of physical cash that is being handled by our staff and we encourage you to use contactless payment where possible
• We have implemented a number of safety procedures to ensure health standards are being maintained including regularly sanitising all surfaces after each interaction, ensuring all staff regularly wash and sanitise their hands and adhering to strict capacity limits throughout the venue.

If you have any questions whatsoever, please call us on 4993 4266. We look forward to seeing you all again soon.

Accepted Forms of Payment

Cash, VISA or Mastercard however we prefer contactless payment where possible.

Exchanges/Refunds

We regret to advise that there are no refunds or exchanges as per the Live Performance Australia Ticketing Code of Practice. We are closely monitoring the COVID-19 situation and following health advice from the NSW Government. Should any performance be postponed, you will have the option to transfer your ticket to the rescheduled performance or receive a full refund.

Reservations

In general, reservations will only be held for up to seven days. It should be noted, however, that Presenters reserve the right to vary the length of time for reservation holds and in some cases may not permit tickets to be held as reservations.

Concessions

Concessions are available for events solely at the discretion of the Presenter. The type of concession available is determined by the Presenter. A customer must present a valid identification card, as proof of eligibility, when purchasing tickets at a concession price. This includes membership discounts for CPAC Members.

Group Bookings

To be eligible for a group discount, tickets must be purchased at the same time, in one transaction.

Gift Certificates

Gift certificates make an ideal gift for Christmas or a birthday. They can be purchased in $20, $50 or $100 denominations and can be redeemed within twelve months of issue. Purchase your gift certificate here or call the Box Office on 4993 4266.

Parking

Seventy car spaces (including two accessible spaces) are available and the car park is well lit at night. The entrance is via Cumberland Street and parking is free of charge.

Latecomers

Please be aware that latecomers cannot be admitted until a suitable break in the performance.

Theatre Etiquette

Please switch off or set your mobile phone to silent before entering the auditorium.
With the exception of bottled water, please also remember that food or drink is not permitted in the auditorium.
Unless otherwise stated, photography, audio and/or visual recording of a performance is strictly prohibited.

Bags, Prams and Walkers

For the safety and comfort of patrons, large bags, prams and walking frames are not permitted in the auditorium during a performance.