COVID Safety at CPAC

If any of the following apply to you or any member of your booking party, you or they must not come to CPAC.

• Required to self-isolate under laws aimed at reducing the spread of COVID-19
• Diagnosed as having COVID-19
• You have experienced symptoms including fever, sore throat, runny nose, cough, shortness of breath, or loss of taste or smell in the last 7 days
• You or a member of your household has been in close contact with a confirmed case of COVID-19
• You or a member or your household has been in close contact with anyone displaying COVID-19 symptoms
• Your or a member of your household reside in an area where a stay-at-home order is currently in place

If any of these apply to you or any member of your booking party, please contact our Box Office to discuss your tickets. You can contact Our Box Office on (02) 4993 4266 during operating hours - Monday to Friday between 9am and 4.30pm (AEST) - or via email at cpac@cessnock.nsw.gov.au.

Please note that refunds will not apply if the ticket holder or a member of their booking party attends the venue, is identified as meeting one of the criteria listed above, and is asked to leave.

Please be aware of any stay-at-home orders or travel restrictions that may be in place under current Public Health Orders, and if affected contact our Box Office to discuss your tickets.

As a condition of entry, patrons must check in to the venue upon arrival, including when purchasing or picking up tickets during Box Office hours. To save time, download the Service NSW app prior to your next visit and add your details as well as those of your guests. On arrival, you can scan our unique QR code via the Service NSW app. If you do not have access to a smart phone or you do not have the app, one of our Box Office team can manually check you in. 

• Please note that when our theatre is operating at 100% capacity there may be patrons occupying the seats directly beside, behind or in front of you during a performance 
• Face masks must be worn whilst in our building and are a condition of entry
• We have decreased capacities in our foyer areas, allowing 1.5m distancing
• Areas within the building are clearly marked with maximum capacity numbers
• Our team will be monitoring traffic flow and distancing within the venue. During periods of high traffic flow it may be necessary to delay entry into the building, or you may be asked to move into the theatre and take your seat upon arrival

In line with NSW Government guidelines, performances will proceed at 100% seated capacity. This means that you may be seated alongside other ticket holders.

• Hand sanitiser is available at hygiene stations throughout the venue, including entrances and at the Bar and the Box Office
• You have the option of presenting your tickets to our ushers on your phone
• On top of our existing high standards of cleanliness and hygiene protocols we have increased the frequency of cleaning of foyer spaces and touchpoints throughout the venue
• We have also increased the frequency of cleaning of our restrooms
• We're trying to minimise the amount of physical cash that is being handled by our staff and we encourage you to use contactless payment where possible

The nature of touring shows during a pandemic means that there will be times where a show cannot go ahead as planned. Any changes to a performance at CPAC will be communicated directly to affected ticket holders via email and/or phone. Information will also be posted on our Facebook page.

Our Box Office team will contact all ticket holders as soon as possible to inform them of the change of date and time. Due to the high volume of calls that need to be made this may take some time, and we thank you in advance for your patience.

If you have tickets to an event that has been rescheduled, they will automatically transfer to the new date.

If you are unable to attend on the rescheduled date, please email cpac@cessnock.nsw.gov.au or phone the CPAC Box Office on (02) 4993 4266 to discuss your tickets.

Changes to shows at CPAC 

Last updated: 10 January 2022

See below for the latest information on what is happening with upcoming events as a result of the latest NSW government restrictions.